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What should a vessel operator do to make sure everyone knows what to do in case of an emergency?

What should a vessel operator do to make sure everyone knows what to do in case of an emergency?
a. Throw a passenger overboard unexpectedly
b. Explain what to do as an actual emergency occurs
c. Have everyone take a written exam until they can pass it
d. Conduct an emergency drill with the passengers

The answer is :

Conduct an emergency drill with the passengers

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